Frequently Asked Questions

All stations will be available by August 2022.

Yes, you must be over 18 years old.

Yes. Each registered person can rent 1 (one) 26" Rim bicycle and 1 (one) 20" Rim bicycle at a time.

No. The project operates from 05:00 AM to 10:59 PM. However, if you rented a bike before the operating hours ended, you can return it normally.

You can make multiple trips a day for a maximum of 1 hour each, always returning the bike and waiting 15 minutes before making a new rental. This is necessary because it is a bike-sharing project.

Return it at the station. If it has been less than 5 minutes since you took the bicycle out, you can rent another one. Help us keep the bicycles in good shape — report it to our customer service center so maintenance can be notified: (15) 3326-7568 (WhatsApp), or via our social media @integra.bike.

a) In case of late return, a fee equal to the value of 1 (one) Social Pass will be charged;
b) After 61 (sixty-one) minutes: a fee equal to 2 (two) Social Passes will be charged, plus 1 (one) social pass for each additional hour, and so on;
c) The Late Fee will be based on the social pass value and will be charged via PIX to URBES;
d) If the user wishes to pay the fee to avoid the suspension, they must request the PIX on the website, WhatsApp, or by phone;
e) The PIX details will be sent to the user's email address provided at the time of registration.

If you did not complete the return process correctly, the system will not recognize your trip, resulting in a late return and a system block. After 3 incorrect returns, your account will be canceled, and you can rejoin after 10 (ten) days.

To unblock your account due to an incorrect return, contact us Monday through Friday from 9 AM to 5 PM via (15) 3326-7568 (WhatsApp), providing: CPF, station, slot number, return time, and, if possible, a photo of the bicycle docked in the slot.

Blocks also occur when exceeding 1 hour of use, generating a late fee. After payment, the account is reactivated within 2 (two) business days. The unblocking can be expedited if the user wishes to pay the late fee instead of serving the suspension. To do this, they must request the PIX on the website, WhatsApp, or by phone.

The user will have their system access suspended for 10 (ten) days, or they can pay the late return fee to avoid suspension.

THE INTEGRABIKE APP IS A PWA.

A Progressive Web App (PWA) combines the features of a native app with the accessibility of a website. There is no need to download it from the App Store — it is accessed directly through the browser and can be added to your home screen.

On iOS: Access the website on your phone → click the share icon at the bottom → select "Add to Home Screen" → confirm by clicking "Add".

On Android: Access the website on your phone → Option 1: click the Pop-Up and confirm "Add" | Option 2: click the 3 dots → "Add to Home Screen" → confirm.

The 20" rim bicycle is for exclusive children's use. The user who rents the 20" rim bicycle is responsible for supervising and monitoring the child's use of this bicycle.

No. It is forbidden to use bicycles using another user's details.

No. Anyone interested in using the system must hold a Sorocaba Urban Transport System Card.

On our website, click the "Register" option, fill in the required details, and wait for your documentation to be reviewed. Our team will contact you to let you know when you can start using the bicycles.

When logging into the Website/App while using the bicycle, you have access to the remaining or exceeded time. After finishing your trip, you can also track your history by clicking on "My Trips".

On the Website/App, by selecting "Station Map", you can see where the stations are located and how many bicycles and slots are available at each one.